Privacy Policy

Smart Facility Labs ("SFL", "we", "our", or "us") is committed to protecting the privacy of our clients, platform users and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard information when you use our platform or visit our website at smartfacilitylabs.com.

1. Information We Collect

We collect information in the following categories:

• Account and contact information: Name, email address, phone number, company name and role when you register or contact us.
• Facility and operational data: IoT sensor readings, asset maintenance records, utility consumption data, work orders and inspection logs submitted through the SFL platform.
• Usage data: Pages visited, features used, session duration and interaction data collected via cookies and analytics tools.
• Device and technical data: IP address, browser type, operating system and device identifiers.

2. How We Use Your Information

• To provide, operate and improve the SFL platform and its features.
• To generate AI-powered reports, alerts and insights based on your facility data.
• To communicate with you about your account, support requests and product updates.
• To send demo requests and onboarding communications you have opted into.
• To comply with legal obligations and enforce our Terms of Service.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers: Cloud hosting (AWS), communication tools (email/WhatsApp APIs) and analytics providers, under data processing agreements.
• Your organisation: Facility data is accessible to authorised users within your organisation's SFL account.
• Legal requirements: When required by law, court order or to protect the rights and safety of SFL, our clients or the public.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at connect@smartfacilitylabs.com.

6. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data. To exercise these rights, contact us at connect@smartfacilitylabs.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related queries, contact us at:
SmartFacilityLabs Pvt Ltd
HSR Layout, Bangalore, KA 560102
Email: connect@smartfacilitylabs.com
Phone: +91-7338662091